Refund policy

 

RETURNS

• Any goods purchased must be returned within 28 days of purchase.
• No products are to be returned to our office. Please ask us for the returns address.
• All returns must be confirmed by us prior to you returning them.
• A Returns Authorization Code must be obtained from us before returning your item(s) Please contact us for this.
• Products being returned or cancelled are subject to a minimum of 15% handling fee of the original price of goods (excluding shipping) and a maximum of 50% Unless made to order (see above conditions relating to made-to-order goods). All shipping costs are to be covered by the customer unless in the event of faulty goods. If returning a product for an alternative with a different price we will either return the difference (less the handling fee) or request the difference if the new product is more expensive. We regret that we must charge all non-faulty goods returned 15-50% handling fee (dependant on product group) (made to order goods subject to above returns restocking fees), we are charged this by our suppliers also and do not make a profit on these. Faulty goods can be returned for repair and if unsuccessful a replacement and if still unfit a full refund.
• Custom-built goods such as chain hoists or products built to order may be subject to a return/restocking fee up to 100%. (see above custom-made returns)
• Spare parts are subject to 50% return/restocking fee.
• Regrettably, we are not able to exchange or return any made-to-order lifting slings if incorrectly ordered by the customer, if we supply the incorrect slings we are always happy to replace them.
• We regret that we are unable to accept returned goods in a 'used' condition, additionally, none of the goods to be returned should have been removed from their original packaging, they must be in their delivered state, unused and unmarked.
• When returning goods that we believe have been 'used' it is the decision of management to assess the condition of the goods and consult the manufacturers in order to achieve a decision, further details of this process can be requested by contacting our team.